Frequently Asked Questions

                      
When is my AA Membership activated?
                     
You can rest assured knowing that your cover will be activated as soon as your payment is received. Please note that AA Advantage Plus, AA Advantage and AA Alliance Members core benefits will be available as soon as your payment has been received however, your extended benefits will be activated after 72 hours, as we require a little longer to confirm your access. Remember that EFT payments can take up to 48 hours to reflect in our bank account before it is updated on your AA Membership.
                  

                      
What can I expect when I sign up as an AA Member?
                     

You will receive an e-mail/SMS welcoming you as an AA Member, and providing our contact details and your 9-digit AA Membership number for easy reference.
Your link to download your NEW AA digital Membership card, the AA eCard, will be sent once it is ready for you to download.
Should you require a physical AA Membership card, simply call +264 61 224 201/2, weekdays between 8am and 5pm, to request one.


                  

                      
What happens if I need assistance before I receive my AA Membership card?
                     
Should you require assistance before obtaining your Membership card, we’ll gladly provide the help you need. Simply call us on +264 61 224 201/2 and give us your ID number to access your benefits. You will be required to answer a few questions to validate your AA Membership.

                  

                      
Does my AA Membership card expire?
                     
Your AA Membership card has no expiry date and gives you on-going access to services, as long as your Membership is up to date.

                  
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